Frequently Asked Questions
Is the frame included?
A frame is not included. You will receive the art print only. Since A3 and A2 are standard sizes, you can use commercially available frames compatible with A-series paper. Please check the frame's compatible size before purchasing.
Could you please let me know which sizes you carry?
UN art mainly offers art prints in the following three sizes:
A3: 29.7 × 42.0 cm
A2: 42.0 × 59.4 cm
A1: 59.4 × 84.1 cm
Available sizes may vary depending on the artwork. Please check each product page for details.
Can the white margins around the artwork be removed?
Depending on the artwork, there may be a white margin around the design. As this margin is part of the product specifications, we cannot accommodate individual requests for changes. Please check the product images, as the width of the margin and the final finish vary by artwork.
What is the difference between original UN art pieces and overseas selected works?
UN art original works are unique art prints created by UN art. Our curated international collection consists of works by artists and brands from overseas, selected based on UN art's own criteria. You can find detailed specifications regarding the origin, printing method, and paper type for each piece on its respective product page.
Can I change the product or size after placing an order?
We cannot accept changes to items or sizes. Please carefully check the item name, size, and quantity before finalizing your order.
Can I cancel my order?
We do not accept cancellations due to customer preference once an order has been confirmed. Please check your order details carefully before completing your purchase. In the event that we are unable to fulfill your order due to unforeseen circumstances, we will contact you individually regarding cancellation and refunds.
How many days will it take to arrive after ordering?
Made-to-order products are normally dispatched from Thailand within 5–7 business days.
Products sourced from overseas are inspected and packaged after they arrive from the supplier, so they may take longer to dispatch.
In-stock products are normally dispatched from Thailand within 3–5 business days.
Delivery times after dispatch vary depending on the destination, shipping method, customs procedures, and local delivery conditions.
How much is the shipping?
Shipping within Japan is free of charge. Products are shipped from Thailand. Please note that import consumption tax, customs clearance fees, and other charges may be incurred upon import into Japan. Should these costs arise, they are to be borne by the customer.
How will the product arrive?
We pack and ship art prints in a manner appropriate to their size and specifications to ensure they do not get bent or damaged. Depending on the item, they may be shipped either flat or rolled in a tube.
If I order multiple items, will they be delivered together?
We will combine shipments whenever possible. However, if items are shipped from different locations or arrive at different times, they may be delivered in multiple packages. You will not be charged any additional shipping fees for split shipments.
Can I specify a delivery date and time?
We do not currently accept requests for specific delivery dates or times. If a tracking number is included in the shipment confirmation email you receive, you may be able to change the delivery date and time via the carrier's service.
What should I do if the item arrives damaged?
If the product is creased, torn, stained, or has printing defects, please contact us within 7 days of arrival. We may request the following photos for verification:
A photo of the entire product
A photo of the damaged or defective area
Photos of the packaging materials and outer box
A photo clearly showing the shipping label
After confirming the situation, we will provide guidance regarding a replacement or refund. Please do not dispose of the product or packaging materials until the resolution process is complete.
Can I return the item if it’s not what I expected?
We do not accept returns or exchanges for customer-related reasons, such as differences in color or image, incorrect size selection, or ordering errors. Please note that the colors of the actual product may differ slightly from the images due to your smartphone or computer screen settings, lighting conditions, and other factors. Please check the sizes and specifications carefully before placing your order.
What happens if I am unable to receive the product and it is returned?
If an item is returned due to an incorrect address, prolonged absence, or refusal of delivery, the customer will be responsible for the shipping costs of re-delivery. Please ensure that your postal code, address, room number, and other details are correct before placing your order.
Can you ship internationally?
Currently, we only accept shipments within Japan. We do not offer international shipping.
Can I have a receipt?
You can use the order confirmation email or the purchase details displayed on your My Page as a receipt. If you require a separate receipt, please contact us with your order number, the name to be addressed, and the description for the receipt.