At UN art, we strive to inspect and pack all items carefully so you can receive them with peace of mind. Please check the contents and condition of your order as soon as possible after arrival.

Changes and Cancellations After Ordering

Once an order is confirmed, we cannot accept changes to the items, size, quantity, or shipping address.

Additionally, we do not accept cancellations due to customer preference once an order is confirmed. Please double-check the item name, size, quantity, and shipping address carefully before placing your order.

In the event that we are unable to fulfill your order due to unforeseen circumstances, we will contact you individually regarding the cancellation and refund process.

Returns and Exchanges Due to Customer Preference

We do not accept returns or exchanges for the following reasons:

・The color or atmosphere differs from what you imagined
・Incorrect size ordered
・Incorrect item or quantity ordered
・The item does not fit your room or frame
・The item is no longer needed after ordering
・Other reasons based on personal circumstances

Please note that the actual colors of products may vary slightly from the images due to individual screen settings on smartphones or computers, as well as lighting conditions. Please carefully review the size, specifications, and images provided on each product page before ordering.

Damaged, Defective, or Incorrect Items

If any of the following apply, please contact us within 7 days of receiving your order:

・The item is damaged, such as bent, torn, or stained
・There is a printing defect
・The item received is different from what you ordered
・The size or quantity received does not match your order

We will verify the situation and provide instructions regarding a replacement or refund.

Information Required for Inquiries

To verify the condition of the product, we may ask you to send the following photos:

・A photo showing the entire product
・A photo of the damaged or defective area
・A photo of the packaging materials and outer box
・A photo showing the shipping label

Please do not discard the product, outer box, or packaging materials until the resolution process is complete.

Exchanges

If an exchange is deemed necessary, we will, in principle, send a replacement of the same item and size. If we are unable to provide the same item due to stock shortages, we will inform you regarding a refund.

In cases where an exchange is due to an error on our part, we will cover the shipping costs for the replacement item.

Refunds

If a refund is deemed necessary, it will be processed through the payment method used at the time of purchase.

The time it takes for the refund to reflect on your statement depends on your credit card company or payment service provider.

We will inform you whether the refund will include shipping costs after verifying the condition of the product and the details of your order.

Returns Without Prior Notification

If you return an item without contacting us in advance, we will be unable to process any return, exchange, or refund.

If there is an issue with your order, please do not return it on your own initiative; contact us first.

Exceeding the Reporting Deadline

If you contact us more than 7 days after the product's arrival, we may be unable to offer an exchange or refund, as we cannot verify the condition of the product or the cause of the issue.

Please check the contents and condition of your order promptly upon arrival.