Shipping policy

Shipping Fees

Shipping costs vary depending on the destination country or region, the contents of your order, and the weight of the items.

Once you enter your shipping address at checkout, the available shipping methods and shipping costs will be displayed.

All products are shipped from Thailand. Depending on the destination country or region, customs duties, import taxes, customs clearance fees, or other charges may apply.

Any such charges are the responsibility of the customer.

Dispatch Time

We print each artwork individually after receiving your order.

Made-to-order products are printed, inspected, and packaged before shipment and are normally dispatched from Thailand within 5–7 business days after your order has been confirmed.

Products sourced from overseas are normally dispatched from Thailand within approximately 10–15 business days after your order has been confirmed. In-stock products are normally dispatched from Thailand within 3–5 business days after your order has been confirmed.

Weekends, public holidays, and closure days of our shop, printing partners, or suppliers are not included in the dispatch period. Depending on production or stock arrival conditions, busy periods, customs procedures, or other circumstances, dispatch may take longer than usual.

If a product has a different dispatch schedule, this will be stated on the relevant product page.

Dispatch and Delivery Times

We print each artwork individually after receiving your order. Made-to-order products are normally dispatched from Thailand within 5–7 business days, products sourced from overseas within approximately 10–15 business days, and in-stock products within 3–5 business days after your order has been confirmed.

Delivery times after dispatch vary depending on the destination country or region, shipping method, customs procedures, and local postal or delivery conditions.

Delivery may take longer than usual due to customs procedures, weather conditions, transportation disruptions, peak shipping periods, carrier circumstances, or other factors beyond our control.

Shipping Methods

Products are shipped using tracked international shipping services, primarily Thailand Post.

Depending on the destination country or region, the contents of your order, or other circumstances, we may use another tracked shipping service.

Shipping Confirmation Email

Once your order has been shipped, a shipping confirmation email will be sent to the email address provided with your order.

If a tracking number is available, you can use the information provided in the shipping confirmation email to track your shipment.

Shipping Destinations

UN art ships from Thailand to Japan and other countries and regions worldwide.

Available shipping destinations can be confirmed by entering your shipping address at checkout.

Please note that we currently do not accept orders for delivery within Thailand.

Packaging

Products are carefully packaged according to their size and specifications to help protect them from bending, stains, and damage during transit.

Depending on the product, your order may be shipped either flat or carefully rolled in a tube.

Orders Containing Multiple Items

If you order multiple items at the same time, we will combine them into a single shipment whenever possible.

Depending on the size of the products and their production, arrival, or preparation status, your order may be shipped in multiple shipments.

Delivery Date and Time Requests

We are currently unable to accept requests for specific delivery dates or delivery time slots.

Depending on the shipping service used, you may be able to change your delivery preferences directly with the carrier after your order has been dispatched.

Shipping Address

Once an order has been confirmed, we may not be able to change the shipping address.

Before placing your order, please make sure that your postal code, street address, building name, apartment or unit number, country or region, and other shipping information are correct.

If an order is returned due to an incorrect or incomplete address, prolonged absence, refusal of delivery, unpaid customs duties or import taxes, or similar circumstances, any costs required for reshipping will be the responsibility of the customer.

Damaged or Defective Items

If your item arrives damaged, has a printing defect, or you receive an item different from what you ordered, please contact us at info@unart.jp within 7 days of delivery.

We may ask you to provide photographs of the item, the damaged area, packaging materials, shipping label, or other relevant information so that we can review the issue.

Please keep the item and all packaging materials until the matter has been resolved.