FAQ

Are frames included?

Frames are not included. All artwork is sold as unframed prints only. A3, A2, and A1 are standard paper sizes, so you can use commercially available frames designed for the corresponding A-series dimensions. Please check the frame dimensions before purchasing to ensure a proper fit.
What sizes are available?

UN art primarily offers art prints in three sizes:

A3: 29.7 × 42.0 cm  
A2: 42.0 × 59.4 cm  
A1: 59.4 × 84.1 cm

Available sizes may vary depending on the artwork. Please check the individual product page for details.
Can the white borders around the artwork be removed?

Some artworks include a white border around the design. These borders are part of the artwork's specifications and cannot be customized or removed. The width and appearance of the borders vary by artwork, so please refer to the product images for details.
What is the difference between UN art originals and curated artworks?

UN art originals are exclusive art prints created by UN art. Our curated collection features works by international artists and brands, carefully selected according to UN art’s own criteria. For details about each artwork’s creator, printing method, paper type, and other specifications, please refer to the individual product page.
Can I change the product or size after placing an order?

We are unable to make changes to products or sizes once an order has been confirmed. Please carefully check the product name, size, and quantity before completing your purchase.
Can I cancel my order?

We do not accept cancellations for personal reasons once an order has been confirmed. Please carefully review your order details before completing your purchase. If we are unable to fulfill your order for reasons on our side, we will contact you individually regarding cancellation and a refund.
How long will it take to receive my order?

All our art prints are made to order and typically ship from our printing facility in the United States within 1–4 business days of order confirmation. Delivery times after dispatch vary depending on the destination country or region, shipping method, customs clearance procedures, and local delivery conditions.
How much does shipping cost?

Shipping is free for orders delivered within the United States.

For all other destinations, shipping rates vary depending on the destination country or region and the weight of the items ordered. The applicable shipping cost will be calculated and displayed at checkout once you enter your shipping address.
How will my art print be packaged?

Our art prints are carefully rolled and shipped in protective tubes to help prevent bending, scratches, and other damage during transit.
Will multiple items in my order be shipped together?

We combine items into a single shipment whenever possible. However, depending on product sizes and production schedules, your order may arrive in separate packages. If your order is shipped in multiple packages, you will not be charged any additional shipping fees.
Can I choose a specific delivery date or time?

We currently do not offer the option to select a specific delivery date or time. If a tracking number is provided in your shipping confirmation email, you may be able to reschedule your delivery directly through the shipping carrier.
What should I do if my order arrives damaged?

If your art print arrives bent, torn, stained, or has a printing defect, please contact us within 7 days of delivery.

To help us assess the issue, we may ask you to provide the following photos:

・A photo showing the entire item
・Close-up photos of the damaged or defective areas
・Photos of the packaging materials and outer box
・A photo showing the shipping label

After reviewing the issue, we will advise you on an exchange or refund. Please keep the item and all packaging materials until the matter has been resolved.
Can I return an item if it doesn't meet my expectations?

We do not accept returns or exchanges for personal reasons, including differences in expected color or appearance, ordering the wrong size, or placing an incorrect order. Please note that actual product colors may appear slightly different from those shown on your screen due to differences in device settings and lighting conditions. Please carefully review the product dimensions and specifications before placing your order.
What happens if my order is returned because I couldn't receive it?

If your order is returned due to an incorrect or incomplete shipping address, prolonged absence, or refusal of delivery, you will be responsible for the shipping costs required to resend the order. Please carefully check your postal code, shipping address, and apartment or unit number before placing your order.
Do you ship internationally?

Yes, we ship to countries and regions worldwide. You can check whether shipping is available to your destination at checkout. Please note that we currently do not offer sales or delivery within Thailand.
Can I request a receipt?

You can use the order details provided in your order confirmation email or customer account as proof of purchase. If you need a separate receipt, please contact us with your order number, the name you would like on the receipt, and the description you would like included.