Refund policy

At UN art, we take care to inspect and package each item properly to ensure it reaches you in good condition. Please check your order and its condition as soon as possible after delivery.

Order Changes and Cancellations

Once an order has been confirmed, we cannot accept changes to the items, sizes, quantities, shipping address, or other order details.

We also do not accept cancellations for personal reasons after an order has been confirmed. Please carefully review the product names, sizes, quantities, and shipping address before placing your order.

If we are unable to fulfill your order for reasons on our side, we will contact you individually regarding cancellation and a refund.

Returns and Exchanges for Personal Reasons

We do not accept returns or exchanges for reasons related to personal preferences or circumstances, including:

・The color or overall appearance is different from what you expected.
・You ordered the wrong size.
・You ordered the wrong product or quantity.
・The item does not suit your room or fit your frame.
・You no longer want the item after placing your order.
・Other personal reasons.

Please note that actual product colors may appear slightly different from the images shown on our website due to differences in screen settings, devices, and lighting conditions.

Before placing your order, please carefully review the dimensions, specifications, and images provided on each product page.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if any of the following applies:

・Your item arrives bent, torn, stained, or otherwise damaged.
・Your item has a printing defect.
・You receive a different product from the one you ordered.
・You receive the wrong size or quantity.

We will review the circumstances and advise you on an exchange or refund.

Information Required When Contacting Us

To help us assess the condition of your item, we may ask you to provide the following photographs:

・A photograph showing the entire item.
・Close-up photographs of the damaged or defective areas.
・Photographs of the packaging materials and outer box.
・A photograph showing the shipping label.

Please keep the item, outer box, and all packaging materials until the issue has been resolved.

Exchanges

If we determine that an exchange is necessary, we will generally send a replacement of the same product in the same size.

If we are unable to provide the same item due to production limitations or other circumstances, we will advise you regarding a refund.

If the exchange is required due to an issue for which UN art is responsible, we will cover the shipping costs for the replacement.

Refunds

If we determine that a refund is appropriate, it will be issued to the original payment method used for the order.

The time it takes for the refund to appear in your account after processing depends on your card issuer or payment provider.

Whether the original shipping charges are included in the refund will be determined after reviewing the condition of the item and the details of your order.

Returns Without Prior Authorization

We cannot accept returns, exchanges, or refunds for items sent back without contacting us in advance.

If there is an issue with your order, please contact us before returning any items.

Requests Made After the Reporting Deadline

If you contact us more than 7 days after delivery, we may be unable to offer an exchange or refund because it may no longer be possible to verify the item's condition or determine the cause of the issue.

Please inspect your order as soon as possible after receiving it.

Your Statutory Rights

Nothing in this policy limits or overrides any consumer rights provided under applicable law. Where applicable law provides otherwise, those legal requirements will take precedence.